Service & Estimate Request
Family Pool and Spa
3210 Chinden Blvd.
Eagle, Idaho 83616
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Mike did an amazing job from start to finish. He walked me through what to look for in a hot tub and the difference between all the different styles. Mike exceeded my expectations, he went above and beyond.
I just wanted to write to Thank You for just the amazing service and outstanding business that you (Mike) and your brother, Randall run there at Family Pool and Spa. Randall - and the crew he has with him, most recently, I think his nephew has joined the team - has always been the definition of "professional" and the epitome of service in every single interaction I have had with him. Always communicative, helpful, engaging in conversation and willing to go above and beyond in every single way. I will be recommending him - and the entire Family Pool and Spa Crew - to everyone I meet for ALL their pool care needs. Keep it up! It is hard to find organizations that still run on trust, commitment and delivering on your word. Well done!
Very customer oriented business! They will take care of you every step of the way! Nice to see a family owned business that puts service first! They know everything when it comes to Pools and Spas! You won't be disappointed!
Amazing I highly recommend they have great customer service and at a price you can afford. They go above and beyond.
I bought a Swim Spa at the Fair and afterwards thought that might have been a bad idea. Then I met Mike and the crew at Family pool and Spa and my worries were gone. I have loved my new swim spa and have to say it was well worth the investment. Mike and his crew have been there to help me all along the way and it has been the best experience at purchasing something I have ever had. Mike and his crew are the best.
It was a pleasure to deal with Mike. We got a great tub (better than we expected). We had 1 small issue that weekend and it was taken care of the following day (now that is service)! We had looked at several other spa dealers before deciding that Family Pool and Spa was the best fit, I feel we made the right choice.
Very professional and on time fantastic deals very courteous people expert knowledge
Nice people who really want to help.
Hard to find anything wrong with Family Pool and Spa. This family owned business treats customers with the highest degree of respect. They bent over backwards to make sure I was satisfied. Great product and great people. Need a hot tub?....buy here...youll never be sorry.
I used to pay twice the money to operate my pool than I do now thanks to Family Pool & Spa. Mike "aka the Pool Doctor" and his staff have an approach to water chemistry as a best practice for pool care. This is really important to me to take the best care of my vinyl, salt water, and solar heated pool. It’s a big investment and I needed a "partner" to help me get the most enjoyment out of my pool. There is the big value: a relationship to help you partner in keeping a happy healthy pool. They are not there to just sell you products they really are subject matter experts. They educate, coach, and have the products & services I need. Just grab a water sample and take it to their store. See for yourself.
Very friendly and helpful
Very friendly and helpful
Professional service with great products the knowledge the store owner and his employees have are priceless. This is the only company I will work with when it has to do with my pool or hot tub.
These guys are awesome! They answer the phone consistently so there is no dreaded feeling of getting the voicemail every time, and if they can't answer, they call back promptly! Great attitudes, very helpful and very patient when "things just don't go right", as they often do. I recommend that you make them your first call!
Mike is the GREATEST! As a newbie pool owner, Mike was very gentle and patient with my fundamental questions. All last summer, Mike offered excellent advise as I tried to learn how to manage the pool chemistry. He never tried to push his products (which are far better than the big box stores), but he always explained what was happening in the pool so that I could be a part of the solution rather than the problem. He's earned this loyal customer!
Excellent customer service. Honest with estimates and took considerable time explaining the problem and most economical repair options.
These guys are really Great. I take water samples in often and they always take the time to help me get my pool and spa figured out. I use them to maintain my spa now 100%- they come every 2 weeks and balance, clean etc.
Purchased our tub 7 months ago and am proud to say that Mike and his crew are amazing at what they do!! Recommend them to everyone I know whether it's your first time owning a spa and looking for a quality product made in America and second to none service to follow it up. Thanks for everything you do and "We Love Our New Spa"!!!! Rob T. Boise Idaho
Mike and Randal go above and beyond the norm of service. We shopped all around the valley for a hot tub and picked Family Pool and Spa because we liked their attitudes, knowledge, price and quick install schedule. They stayed in touch with us after they installed our hot tub and even came back during freezing temps a couple weeks later to help us drain and refill the tub after our first (failed) attempt at maintaining it. We take water samples in regularly now and they test them electronically for free, then give us knowledgeable advice on any changes we should make. I will continue to use their service and buy products from them. The experienced electrician they recommended got us right in as well and did a professional job. Our house has a unique layout and an abnormal power panel and he knew exactly how to make it all work.
Our hot tub recently stopped working and Family Pool & Spa came out to recommend what it needed. Since it wasn't running and below freezing they brought a heater out to help the motor area thaw and ordered the part. They came and replaced the part and it was great...then because of the age of our hot tub, there were some issues with the heat sensor. They ordered another part to work with the initial part and fixed the issue at no charge even though it was our hot tub that was the issue due to age. They are SO helpful at the house and over the phone and I would only ever use them for any hot tub or pool needs. A genuine family business with amazing values.
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